Remote Compatibility & Free Upgrade
Why an upgrade is needed
As part of our commitment to continuous product improvement, reliability, and safety, we are releasing an over-the-air (OTA) firmware update for our EB2 and VM1 brake controllers. This important update introduces enhancements to the wireless communication framework.
As a result of this update to EB2 and VM1 brake controllers, existing EBR remotes will no longer be compatible. To ensure a seamless transition, we are offering an upgraded ‘V3’ remote to every EB2 and VM1 owner with an older Elecbrakes remote via an exchange process - 100% free of charge, with all shipping costs covered by Elecbrakes. Looking after our customers is our top priority, and we are committed to keeping this process simple and seamless.
Already have a V3 remote? You’re all set.
The V3 remote is fully compatible with the latest EB2 and VM1 firmware. If you already have a V3 remote, there is nothing you need to do. Your brake controller updates are managed separately. Rest assured, the process is simple - the Elecbrakes app will automatically check for firmware updates as soon as you connect to your EB2 or VM1 brake controller and guide you through the setup.
How to tell which remote you have
Checking what version you have of the remote is easy. Simply hold your remote next to the visual comparison to make these two visual checks:
- Sticker: Look for a sticker on the back of the remote.
- Remote Screen: Watch the screen for a moment when you first power up the remote.
V2 remote
V3 remote
Free remote exchange program for eb2 and vm1 users
If you have an older remote, complete the form below to register for your free V3 remote exchange. We will provide a prepaid shipping label to return your current remote. If you already have a V3 remote, no action is required.
Fields marked with * are required.
Frequently asked questions
We are releasing an over-the-air (OTA) firmware update that introduces enhancements to the wireless communication framework for EB2 and VM1 brake controllers. As a result of this update, older Elecbrakes remotes will no longer be compatible with the new firmware framework. To ensure a seamless transition, we are exchanging older remotes for an upgraded V3 remote at absolutely no cost to you.
The new firmware introduces an upgraded wireless communication framework. Because of this change, older remotes will no longer be compatible with the new firmware.
To avoid any disruption to your remote functionality, please register for your free remote replacement before completing the app update.
Keep driving and enjoying your trip! Your brake controller and existing remote will continue to operate as normal, so you can complete your travels with confidence.
When you return home and are ready to exchange your remote, simply register online for your free V3 replacement remote. Once you have received your new remote, you can install the firmware update through the Elecbrakes app and pair your new remote with your brake controller.
Important: Installing the firmware update before receiving your V3 remote will make your existing remote incompatible with your EB2 or VM1 brake controller.
Yes! The Elecbrakes smartphone app remains fully functional at all times during this transition. The app is also fully compatible with Apple CarPlay and Android Auto.
No, there is no cost to you. The over-the-air firmware update is free, the replacement remote is free, and Elecbrakes covers all shipping costs for your new V3 remote.
No. The V3 remote is fully compatible with the latest EB2 and VM1 brake controller firmware. If you already have a V3 remote, there is nothing you need to do.
Checking your remote version is a simple visual check. Hold your remote next to the comparison guide above to check two specific areas: the identification sticker on the back of the remote, and the remote screen when you first power the unit up.
No problem - You can reach out to our Australian based customer service team at info@elecbrakes.com or call 1300 516 248. Our team is available to help you Monday to Friday between 8.30am and 4.30pm.